Dennis Wakabayashi is a world leading CX strategist, innovator and evangelist working with Fortune 100 brands to transform their businesses by making customer experience the most important and reliable element of every business decision.
Dedicated to sharing his knowledge of the CX and integrated marketing space with colleagues, clients and other professionals, Wakabayashi is a CX subject matter expert who sits on Adobe’s Experience League Advisory Council and is a member of Service Design Week’s Advisory Board. He is also heavily involved in training and education, currently teaching in the Big Data Certification program at Southern Methodist University (SMU) in Dallas, Texas, and developing customer experience curriculum as a CX subject matter expert for the world’s leading technology educators, O’Reilly Media and Safari Books Online.
He leads The Integer Group’s Consumer Experience practice known in the industry as CX3. At The Integer Group he oversees integrated commerce, digital marketing and social media.