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S2 E23: Dan Gingiss- Why Your Social Media Strategy Needs CX

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Dan is a marketing and customer experience executive who has consistently focused on delighting customers. He is also a keynote speaker, author and podcaster. His career has spanned multiple disciplines including marketing, customer experience, social media, and customer service. Previously, Dan has held leadership roles at several major brands, including McDonald’s, Humana, and Discover. Find him on Twitter at @dgingiss.

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