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S2 E21: Michael G. Bartlett- Becoming a Certified CX Professional (CCXP)

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Michael Bartlett is a recent transplant from the United Kingdom, Michael lives and works in Missouri as the Director of Experience Innovation at JMARK Business Solutions. He also runs his own Customer Experience training and consulting firm and is the author of CCXP Exam Preparation. Michael obtained his masters in Artificial Intelligence in 1999 and has been building NLP systems and Neural Networks ever since. His current focus is on using Human Centered Design to augment A.I. implementations.

Don't have 30 minutes to listen? Get the episode transcript here.


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