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S2 E16: Sue Duris - The Startup Playbook to CX

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Sue Duris is Co-Founder/Director of Marketing and Customer Experience of M4 Communications, a marketing and customer experience consulting firm that helps organizations build and grow their brands by coaching them how to be customer-centric, advising them on their digital transformation initiatives and collaborating with them to design omnichannel experiences that engage employees and deliver customer value.

Sue received her BA in Economics from the University of Colorado and MBA from the University of California - Irvine. She writes and speaks regularly. Sue also hosts #CXChat, a weekly Twitter chat about all things Customer Experience.

Don't have 30 minutes to listen? Read the full episode transcript here!

Visit Sue Duris' company, M4Communications

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