<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=74383&amp;fmt=gif">
Contact Us
Request Demo
Contact Us
Request Demo

S3 E10: Jim Kalbach - Creating Value Through Mapping Experiences

Listen on Google Play Music
Listen on Apple Podcasts

Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is currently the Head of Customer Success at MURAL, a leading visual online workspace for remote collaboration.

Jim has worked with large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. Jim lived in Germany for 15 years before returning to the US in 2013. While there, he co-founded the European Information Architecture conferences, as well as the IA Konferenz.

Jim is widely know for his book, "Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams".

Don't have 30 minutes to listen? Get the full episode transcript here

Follow Worthix on LinkedIn 
Follow Worthix on Twitter: @worthix

Follow Mary Drumond on LinkedIn 
Follow Mary Drumond on Twitter: @drumondmary

Follow Jim Kalback on LinkedIn
Follow Jim Kalback on Twitter: @JimKalbach

Get Jim Kalbach's book: Mapping Experiences

Subscribe to Voices of CX Podcast