One of the best ways to improve customer experience is to stay current on trends and continue learning from your peers and the successes and failures of others. One of the best ways to do that is to attend some Customer Experience events and conferences, where you can get tips, tricks and inspiration from experts and other business executives.
Since we’re all still dealing with the effects of Covid-19, many of the conferences that might have given you an excuse to go on a sweet vacation are being held virtually this year.
That being said, they will likely still be very informative and worth your time. And some organizations are looking towards the light at the end of this tunnel and planning in-person events for this year as well.
So how do you figure out which ones to attend? We’ve made it easy for you by rounding up a list of some of the best virtual and in-person CX events in 2021. Happy learning!
Online Customer Experience Events
Next Generation Customer Experience Virtual Event for CX Innovators, February 9-10
At the NGCX Virtual Event, you’ll be virtually connecting with the best in CX innovation. Featuring 30-minute online case studies, fireside chats, panel discussions, and town halls, the world’s biggest brands will be talking about delivering compelling experiences while also inspiring today’s modern customer. Free for customer experience executives, $399 for others.
Digital Customer Experience Strategies Summit, February 10-11
The 7th Annual Digital Customer Experience Summit brings together experts to exchange experiences and innovations as the world adapts to new business realities in light of the global pandemic. To meet evolving customer expectations, businesses must revamp their approach to engagement and overhaul operations to ensure safe experiences. CX is more critical than ever to succeed in the competitive marketplace. Cost is $599 – $1299.
DX Summit 4-part conference series, February 25, May 27, July 29 and October 28
The DX Summit conference series serves customer experience and digital marketing leaders tackling voice of the customer (VoC), machine learning and AI, big data and analytics, optimization and digital experience challenges. Learn cutting-edge CX strategies to lead your organization into the future. Registration is free.
CSM Summit, March
The CSM Summit will be the first virtual event hosted by CSMs for CSMs. They’re bringing together thousands of front-line CSMs to share ideas and learn what others are doing to level up their game and help their customers. This event will be for anyone who works directly with customers (CSMs, Account Managers, Relationship Managers, etc.) and is looking for ways to better drive long-term success. Registration is free.
Adobe Summit – The Digital Experience Conference, April 27-28
If you’re creating, optimizing, or monetizing customer experiences, you belong at this global event. Join to expand your skills, engage with other Experience Makers, and be inspired to create exceptional experiences that drive business growth and customer loyalty. Admission is free.
WOW Summit 21 On Demand, April 28-July 28
This on-demand event lasts 3 months and will focus on the main themes, cases and trends of CX with more than 50 big names in the Customer Experience market — national and international. It’s a flexible immersion experience, allowing you to access to all lectures and panels from April 28 to July 28 at any time or place. Registration fee varies based on when you buy your ticket (the sooner you buy, the cheaper it is).
North American Customer Centricity Awards, October 27-28
One of the largest virtual Customer Experience knowledge sharing events in North America; enjoy two days of celebration packed with business best practice stories, and 130 real-world case studies and networking opportunities. Join on day one for Key Notes from CX Thought Leaders and real-world CX case studies from recognizable brands from across Europe. Entry is free for a limited time.
Customer Engagement Summit, November 9-11
This year this event has moved to an exciting interactive virtual conference boasting three days of case study presentations where you’ll virtually join 800+ peers. You’ll also witness 40+ speakers from world-class brands presenting a realm of case study content relating to the latest innovations in the CX world, helping you to arm yourself with an array of new, exciting strategies to delight your customers. Registration fee varies based on the type of ticket purchased.
In-Person Customer Experience Events
The Customer FEST Show, March 3-5, Mumbai, India
Discover the hottest trends and innovative growth secrets from the brightest minds from across the world. The 3-day event has multiple tracks and 100+ speakers that will contribute through their experience across keynotes, masterclasses & streamed sessions. Registration fee TBD.
Customer Experience Summit VIC, May 13, Crown Conference Centre, VIC (Australia)
The 2020 Customer Experience Summit will bring together senior leaders from leading organizations to discuss strategies on how to enhance the customer experience and leverage emerging technologies for improved customer satisfaction and business outcomes. Tickets are $495 – $1495.
Disney Institute Customer Experience Summit, June 7-9, Walt Disney World Resort in Florida
Disney Institute welcomes you to this one-of-a-kind and multi-dimensional professional development event. Experience their living laboratory—brought to life by their unique brand of storytelling—which draws from more than 60 years of Disney business insights and time-tested principles. Learn from Disney executives and other distinguished business leaders in powerful keynote presentations designed to inspire new ways of thinking and create lasting memories. Immerse yourself in a firsthand exploration of the Disney approach to leadership, employee engagement and service. See how you can apply these critical elements to your own customer interactions. $2500 general admission fee.
Product Marketing Summit, July 28-29, New York, NY
Product Marketing Summit will assemble the largest gathering of product marketers from the world’s largest companies and most exciting startups in New York to share Product Marketing success stories, experiences and challenges of those positioned at the intersection of product, marketing & sales. $795 – $1295 fee.
Customer Contact Week, June 28 – July 1, Las Vegas, NV
Enjoy unique Q&A opportunities, breathtaking session experiences, and a seemingly endless buffet of content. You’ll leave with more pages in your rolodex, and knowledge on the latest and greatest trends, best practices, and models to take your contact center to the next level. Passes are $2999 – $3999.
CX Marketing Summit, June 18, London
The CX Marketing Summit will take you on a journey to CX excellence by looking at the increasing number of organizations who are combining the efforts of the customer and marketing departments to provide consistent messaging and further enhanced customer understanding and insights, which leads to tailored, personalized offerings that attract and retain a loyal customer base. Every interaction that a customer has with a company, be it online or offline, changes their impression of the brand. For this reason, there has never been a more important time for the marketing function to ensure a great CX through each touchpoint of creating awareness, driving conversions, and keeping existing customers happy. Admission price TBD.
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