<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=74383&amp;fmt=gif">
Contact Us
Request Demo
Menu
Contact Us
Request Demo

S2 E4: Prof Dr Phil Klaus- CX Vanguards, Outperform Your Competition by 600%

Listen on Google Play Music
 
 
Listen on Apple Podcasts

Prof. Dr. Phil Klaus is widely considered one of the leading global Customer Experience Strategists. He is the founder of Dr. Phil Klaus & Associates Consulting, Professor of Customer Experience and Marketing Strategy at the International University of Monaco, bestselling author of “Measuring Customer Experience – How to Develop and Execute the Most Profitable Customer Experience Strategies”.

Chairman of the PK Customer Experience Institute, and holds multiple visiting professorships around the globe. His award-winning research has appeared in numerous books, and a wide range of top-tier academic and managerial journals.

Prof. Klaus is a frequent keynote speaker at public and in-company seminars and conferences around the world, and bestselling author of ‘Measuring Customer Experience.’ He is an experienced manager and management consultant with an active, international portfolio of Blue-Chip clients for whom he advises on customer experience strategy, profit enhancement, 'next practice,' and business development.

Don't have 30 minutes to listen to the podcast? Read the episode transcript here! 


Follow Worthix on LinkedIn
Follow Worthix on Twitter

Follow Prof. Dr. Phil Klaus on LinkedIn
Follow Prof. Dr. Phil Klaus on Twitter

Follow Mary Drumond on LinkedIn
Follow Mary Drumond on Twitter

Buy Prof. Dr. Phil Klaus' Book, Measuring Customer Experience:

Subscribe to Voices of CX Podcast