<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=74383&amp;fmt=gif">
Contact Us
Request Demo
Menu
Contact Us
Request Demo

S2 E14: Shep Hyken - Disrupt The Competition and Create Fierce Loyalty

Listen on Google Play Music
 
 
Listen on Apple Podcasts
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
 
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®The Loyal CustomerThe Cult of the CustomerThe Amazement Revolution, Amaze Every Customer Every Time and Be Amazing or Go Home. He is also the creator of The Customer Focus, a customer service training program which helps clients develop a customer service culture and loyalty mindset. (Now available as an online/web-based training program!)
 
In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!
Shep has his seventh book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty, releasing this October. You can learn more him about here: www.BeConvenient.com.


Don't have 30 minutes? Read the full episode transcript here!


Follow Worthix on LinkedIn
Follow Worthix on Twitter: @worthix

Read more on Shep Hyken at Hyken.com 
Follow Shep Hyken on LinkedIn
Follow Shep Hyken on Twitter: @hyken

Follow Mary Drumond on LinkedIn
Follow Mary Drumond on Twitter: @drumondmary

Subscribe to Voices of CX Podcast