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S2 E1: Brian Solis- Designing the Future of CX

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Brian Solis is Principal Analyst and Futurist at Altimeter, the digital analyst group at Prophet. He studies disruptive technology and its impact on business. He is also a digital anthropologist who seeks to better understand how technology affects and shapes behaviors, norms and society. Through his research and published work, he humanizes all of these incredible trends to help leaders understand how technology and people are changing and what to do about it.

In addition, Brian is an award-winning author and world-renowned keynote speaker who is consistently recognized as one of the most prominent thought leaders in digital transformation, innovation and experience design. Brian has authored several best-selling books including X: The Experience When Business Meets Design, What’s the Future of Business (WTF), The End of Business as Usual and Engage!

With a loyal online audience of over 700,000 people online, his work makes him a sought-after thought-leader to leading brands, celebrities such as Oprah, Shaq, Ashton Kutcher and over 1,000 startups.

Don't have 30 minutes to listen to the podcast? Read the episode transcript here!


The Voices of CX podcast is brought to you by Worthix: The first CX Survey built with Artificial Intelligence. Learn more at www.worthix.com 

Learn more about Brian Solis at: www.briansolis.com

Buy Brian's most recent book "X: The Experience Where Business Meets Design": Amazon | Barnes & Noble | iTunes

Follow Brian on Twitter: @briansolis
Follow Brian on LinkedIn 

Follow Mary Drumond on Twitter: @drumondmary
Follow Mary Drumond on LinkedIn 

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