Said Baaghil – Focus on Being Strikingly Different – S3 E9

Denise Lee Yohn – Closing the Gap Between Brand Vision and Customer Expectations – S3 E8

Adam Toporek – Customer Experience That Sticks – S3 E7

Dennis Wakabayashi – The Secret to C-Suite Centricity – S3 E6

David Fish – The Importance Of Actively Affecting Your Customers’ Experiences – S3 E5

Diane Magers – How the CXPA Created a Collaborative CX Community – S3 E4

Matt Dixon – Why Reducing Effort Is The Secret to Retention – S3 E3

Marcus Cunha – Leading the World’s Best Marketing Research Program – S3 E2

Jay Baer- Creating Word of Mouth Advertising With Talk Triggers – S3 E1

Dan Gingiss- Why Your Social Media Strategy Needs CX – S2 E23

Patrick Campbell – Market Research — The Secret to Profitability – S2 E22

Michael G. Bartlett- Becoming a Certified CX Professional (CCXP) – S2 E21

Sidney Evans- Helping Brands Deliver Robust CX – S2 E20

Sammy Courtright – The Surprising Impact of Wellness on Your CX – S2 E19

Tom Goodwin- Stop Contemporizing Old Technology – S2 E18

Gustavo Imhof – CX Metrics and KPIs in the Age of A.I. – S2 E17

Sue Duris – The Startup Playbook to CX – S2 E16

Nate Brown – Making Customer Feedback Matter – S2 E15

Shep Hyken – Disrupt The Competition and Create Fierce Loyalty – S2 E14

Annette Franz – Employee Experiences Come First – S2 E13

Ian Golding – Customer What? – S2 E12

Ulla Sommerfelt and Jan Parr – How Design Is Fueling CX – S2 E11

Colin Shaw – Practicing CX Beyond Philosophy – S2 E10

Ramsay Brown – Using A.I. to Map the Brain and Program Behavior – S2 E9

Max Israel – Setting the Stage for Design Driven Feedback – S2 E8

Dr. Nammy Vedire – Using Deliberate Innovation to Drive Growth – S2 E7

Michael Barber- Why Marketers Should Embrace Customer Experience – S2 E6

Dominic Venturo- US Bank: Redefining Experiences Through Innovation – S2 E5

Prof Dr Phil Klaus- CX Vanguards, Outperform Your Competition by 600% – S2 E4