Melanie Deziel – How to Tell Better Brand Stories – S4E5

Nir Eyal – Becoming Indistractable in an Online World – S4E4

Jeannie Walters – Make Compassion part of the Patient Experience – S4 E3

Joey Coleman – Be the Composer of your CX Orchestra – S4 E2

Tiffani Bova – Using CX as your Ultimate Growth Tool – S4 E1

Voices of CX Season 3: The Highlights

James Dodkins – Doing Customer Experience Like an Actual, Real-life Rockstar – S3 E11

Jim Kalbach – Creating Value Through Mapping Experiences – S3 E10

Said Baaghil – Focus on Being Strikingly Different – S3 E9

Denise Lee Yohn – Closing the Gap Between Brand Vision and Customer Expectations – S3 E8

Adam Toporek – Customer Experience That Sticks – S3 E7

Dennis Wakabayashi – The Secret to C-Suite Centricity – S3 E6

David Fish – The Importance Of Actively Affecting Your Customers’ Experiences – S3 E5

Diane Magers – How the CXPA Created a Collaborative CX Community – S3 E4

Matt Dixon – Why Reducing Effort Is The Secret to Retention – S3 E3

Marcus Cunha – Leading the World’s Best Marketing Research Program – S3 E2

Jay Baer- Creating Word of Mouth Advertising With Talk Triggers – S3 E1

Dan Gingiss- Why Your Social Media Strategy Needs CX – S2 E23

Patrick Campbell – Market Research — The Secret to Profitability – S2 E22

Michael G. Bartlett- Becoming a Certified CX Professional (CCXP) – S2 E21

Sidney Evans- Helping Brands Deliver Robust CX – S2 E20

Sammy Courtright – The Surprising Impact of Wellness on Your CX – S2 E19

Tom Goodwin- Stop Contemporizing Old Technology – S2 E18

Gustavo Imhof – CX Metrics and KPIs in the Age of A.I. – S2 E17

Sue Duris – The Startup Playbook to CX – S2 E16

Nate Brown – Making Customer Feedback Matter – S2 E15

Shep Hyken – Disrupt The Competition and Create Fierce Loyalty – S2 E14

Annette Franz – Employee Experiences Come First – S2 E13

Ian Golding – Customer What? – S2 E12

Ulla Sommerfelt and Jan Parr – How Design Is Fueling CX – S2 E11