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Retail

Category: Retail

The retail industry relies heavily on great experiences, both for customers and employees. You can’t maintain one without the other, whether you're a corner store or a department retailer. On this blog, we explore the impacts of service, culture and process that are core to great retail experiences.
Good listener boss, listen and accept all opinion, suggestion or
November 10, 2021
Customer ExperienceRetail

Q & A: Improving your Black Friday Customer Experience

Worthix Team
Online shopping, Boxes on table and in trolley on a laptop keybo
November 3, 2021
Customer ExperienceRetail

15 Black Friday Stats You Need to Know in 2021

Worthix Team
Shopping woman
October 25, 2021
Customer ExperienceRetail

Create an Empathetic Customer Experience on Black Friday

Worthix Team
Light Blue brick wall for use as a background.
September 16, 2021
Customer ExperienceRetail

Brick and Mortar Retail – The Post-Crisis Rebound

Steve Berry
June 8, 2021
CX NewsRetail

D2C goes IRL: Creating a moment of discovery

Hannah Michelle Lambert
April 9, 2021
CX NewsRetail

Best Buy is coming after Amazon

Itzell Ramirez-Lopez
March 24, 2021
CX NewsRetail

M.M. LaFleur clothes are getting a Second Act

Hannah Michelle Lambert
March 19, 2021
CX NewsRetail

Disney Stores adapt to changing customer expectations

Itzell Ramirez-Lopez
February 26, 2021
CX NewsRetail

Goodbye to Fry’s: Family-Owned Electronics Chain Pulls the Plug

Steve Berry
February 3, 2021
CX NewsRetail

Online marketplace Mercari goes to Super Bowl LV

Itzell Ramirez-Lopez
November 17, 2020
Retail

Black Friday 2020 Goes Online – Maybe It Should Stay That Way

Steve Berry
October 14, 2020
CX NewsRetail

Popshelf is no Dollar General

Hannah Michelle Lambert
October 1, 2020
CX NewsRetail

The Lobby: This Generation’s QVC?

Itzell Ramirez-Lopez
August 11, 2020
CX NewsRetail

“Ask Sam:” Walmart’s New Voice Assistant

Hannah Michelle Lambert
July 30, 2020
CX NewsRetail

Coca-Cola Rethinks Touch Screens on Freestyle Drink Machines

Steve Berry
July 10, 2020
CX NewsRetail

Walmart Squares Up with Amazon’s Yearly Subscription Services

Steve Berry
July 7, 2020
CX NewsEntertainmentRetail

Walmart Converts Their Parking Lots to Drive-In Theaters

Hannah Michelle Lambert
May 28, 2020
CX NewsRetail

Swimsuit Company Pivots to Make Masks

Hannah Michelle Lambert
April 2, 2020
Retail

IKEA: Taking Time Well-Spent Quite Literally

Steve Berry
January 16, 2020
Retail

The Thrill of the Hunt: Why Off-Price Retail Ignores CX Best-Practices

Worthix Team
November 13, 2019
Retail

Why Social Retail Could Be The Next Great Distruptor

Hannah Michelle Lambert
October 31, 2019
Retail

The Retail Apocalypse: Not as Dead as we Thought

Steve Berry
October 23, 2019
Retail

Strengthen Your Brand Through Unboxing Experiences

Worthix Team
July 18, 2019
Retail

3 Lessons Retailers Can Learn from Hype Marketing

Worthix Team
January 10, 2019
Retail

Walmart Gears Up For Online Shopping Battle

Mary Drumond
November 20, 2018
Retail

Black Friday: There’s Nothing Customer-Centric About It

Mary Drumond
September 27, 2018
Retail

The Movers and Shakers of Retail Innovation

Worthix Team
September 12, 2018
Retail

How Retail Is Reshaping Into Experiences

Mary Drumond
October 25, 2017
Retail

Zappos Shows its Customer-Centric Culture Once Again: On Slippers and Cancer

Crystal Garrett
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