Data Analytics

Category: Data Analytics

Data analytics, or the processing of raw data, is key to measuring the impact of your business initiatives, especially in Customer Experience. A few sectors of data analytics that we discuss on this blog are surveys, Voice of Customer, and Artificial Intelligence.
customer choosing large fridges in domestic appliances section
May 24, 2021
Business StrategiesData Analytics

Customer Decisions: What Makes You Worth It?

Steve Berry
May 5, 2021
Data AnalyticsTechnology

Conversation-Based Customer Decision Intelligence: What? Why? How?

Steve Berry
March 26, 2021
Data Analytics

What’s the right way to measure customer decisions?

Curtis Smith
July 1, 2020
Data Analytics

Why Subjective Marketing Decisions Can Lead To A Poor Customer Experience

Dan Gingiss
May 14, 2020
Data Analytics

Cold vs. Hot – How to Make Effective Consumer Driven Decisions

Adrienne Brown
May 7, 2020
Data Analytics

Bridging the Insight Gap Between Contact Centers and Operations

Jeremy Watkin
March 26, 2020
Data Analytics

How Do You Follow Up On Customer Survey Feedback?

Worthix Team
March 5, 2020
Data Analytics

3 Ways to Make Chatbots an Invaluable Part of Your CX

Worthix Team
February 27, 2020
Data Analytics

The Evolution of Marketing Research

Worthix Team
February 20, 2020
Data Analytics

Satisfaction and Recommendation Do Not Equal a Purchase Decision

Don Bunch
February 13, 2020
Data Analytics

Is your Customer Survey Data a Goldmine or a White Elephant?

Worthix Team
February 6, 2020
Data Analytics

Top 8 Customer Experience KPIs and Metric

Crystal Garrett
July 4, 2019
Data Analytics

How to Calculate Survey Sample Size

Mary Drumond
June 6, 2019
Data Analytics

The Dangers of Swimming Aimlessly in VoC Responses

Steve Berry
March 21, 2019
Data Analytics

When Customer Surveys go Wrong: The Worst Practices

Steve Berry
March 14, 2019
Data Analytics

6 Essential Guidelines for Getting Customer Surveys Right

Steve Berry
March 7, 2018
Data Analytics

CX Surveying Before and After Artificial Intelligence

Mary Drumond
February 1, 2018
Data Analytics

The Basics Everybody Needs to Know About Surveying Customers

Crystal Garrett
January 11, 2018
Data Analytics

The KPI that Taught Companies How to K.I.S.S.

Crystal Garrett

Want to be a CX leader?

Join our Customer Experience community and learn what motivates customer decisions at the Voices of CX Blog.