Oops! This special sneak-preview went offline on January 1st.
But don’t worry…this episode will return when Season 5 of the Voices of CX Podcast premieres.
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Still itching for some CX goodness? In the meantime, you can check out Joe’s Season 1 episode on the podcast with us. It’s still our most popular episode, so you can be sure it’s time well-spent!
Mary Drumond is Chief Marketing Officer at survey tech startup Worthix, and host of the Voices of Customer Experience Podcast. Originally a passion project, the podcast runs weekly and features some of the most influential CX thought-leaders, practitioners and academia on challenges, development and the evolution of CX.