Oops! This special sneak-preview went offline on January 1st.
But don’t worry…this episode will return when Season 5 of the Voices of CX Podcast premieres.
Subscribe here to receive updates and our latest content, and be among the first to know when we return!
Still itching for some CX goodness? In the meantime, you can check out Joe’s Season 1 episode on the podcast with us. It’s still our most popular episode, so you can be sure it’s time well-spent!
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Mary Drumond is Chief Marketing Officer at survey tech startup Worthix, and host of the Voices of Customer Experience Podcast. Originally a passion project, the podcast runs weekly and features some of the most influential CX thought-leaders, practitioners and academia on challenges, development and the evolution of CX.