logo-worthix-white
Author: Mary Drumond
August 22, 2019
Customer Experience

Which is Your CX Priority: Satisfied Customers or Profit?

Mary Drumond
August 19, 2019
Voices of CX Podcast

Tiffani Bova – Using CX as your Ultimate Growth Tool – S4 E1

Mary Drumond
July 9, 2019
CX News

McDonald’s Happy Meal Toys Come Under Fire

Mary Drumond
July 9, 2019
CX News

Space Is No Longer the Final Frontier, It’s the Next One

Mary Drumond
July 4, 2019
Data Analytics

How to Calculate Survey Sample Size

Mary Drumond
June 20, 2019
Customer Experience

12 Customer Experience Books to Add To Your Summer Reading List

Mary Drumond
June 3, 2019
Voices of CX Podcast

James Dodkins – Doing Customer Experience Like an Actual, Real-life Rockstar – S3 E11

Mary Drumond
May 30, 2019
Employee Experience

The Millennial Workforce Does Not Tolerate Bad EX

Mary Drumond
May 28, 2019
Voices of CX Podcast

Jim Kalbach – Creating Value Through Mapping Experiences – S3 E10

Mary Drumond
May 20, 2019
Voices of CX Podcast

Said Baaghil – Focus on Being Strikingly Different – S3 E9

Mary Drumond
May 16, 2019
Customer Experience

Are Immersive Experiences the Future of Entertainment?

Mary Drumond
May 13, 2019
Voices of CX Podcast

Denise Lee Yohn – Closing the Gap Between Brand Vision and Customer Expectations – S3 E8

Mary Drumond
May 9, 2019
Customer Experience

Bad Experiences Aren’t Always The Problem for Companies

Mary Drumond
May 6, 2019
Voices of CX Podcast

Adam Toporek – Customer Experience That Sticks – S3 E7

Mary Drumond
April 29, 2019
Voices of CX Podcast

Dennis Wakabayashi – The Secret to C-Suite Centricity – S3 E6

Mary Drumond
April 22, 2019
Voices of CX Podcast

David Fish – The Importance Of Actively Affecting Your Customers’ Experiences – S3 E5

Mary Drumond
April 16, 2019
CX News

GoT Scores Big on Season Premiere

Mary Drumond
April 15, 2019
Voices of CX Podcast

Diane Magers – How the CXPA Created a Collaborative CX Community – S3 E4

Mary Drumond
April 15, 2019
CX News

Lyft Takes 3k e-Bikes Off the Streets of NYC, DC, and SF

Mary Drumond
April 12, 2019
CX News

Disney+: Available November 12th for $6.99 a Month

Mary Drumond
April 11, 2019
CX News

Amazon Has Thousands Around the Globe Listening to Alexa Requests

Mary Drumond
April 11, 2019
CX News

JetBlue Is Set to Cross the Pond in 2021

Mary Drumond
April 8, 2019
Voices of CX Podcast

Matt Dixon – Why Reducing Effort Is The Secret to Retention – S3 E3

Mary Drumond
April 1, 2019
Voices of CX Podcast

Marcus Cunha – Leading the World’s Best Marketing Research Program – S3 E2

Mary Drumond
March 25, 2019
Voices of CX Podcast

Jay Baer- Creating Word of Mouth Advertising With Talk Triggers – S3 E1

Mary Drumond
March 25, 2019
CX News

Apple Braces for post-iPhone Revenue with Streaming and News+

Mary Drumond
March 19, 2019
CX News

Millennial Favorite Glossier is Wall Street’s Newest Unicorn

Mary Drumond
March 12, 2019
CX News

Is Harley-Davidson Planning to Take on Lime and Bird with their new E-bike?

Mary Drumond
March 1, 2019
CX News

Medallia Secures Round at $2.4B Valuation

Mary Drumond
February 28, 2019
CX News

Costco Beats Amazon in CSAT for Online Shopping

Mary Drumond

Want to be a CX leader?

Join our Customer Experience community and learn what motivates customer decisions at the Voices of CX Blog.