Author: Mary Drumond
August 23, 2018
Customer Experience

The Violence of The Customer Experience Economy

Mary Drumond
August 9, 2018
Customer Experience

Surprise and Delight or Forget Effortlessly: Which Is The Best Customer Experience?

Mary Drumond
July 5, 2018
Hospitality

Hospitality: a Minefield for Customer Experience Expectation Gaps

Mary Drumond
May 9, 2018
Customer Experience

Understanding How The Peak-end Rule Defines Customers’ Experiences

Mary Drumond
March 7, 2018
Data Analytics

CX Surveying Before and After Artificial Intelligence

Mary Drumond