Ryan Foland – Ditch the Act; Show Customers your Authentic Self – S4E6

Melanie Deziel – How to Tell Better Brand Stories – S4E5

Nir Eyal – Becoming Indistractable in an Online World – S4E4

Jeannie Walters – Make Compassion part of the Patient Experience – S4 E3

Joey Coleman – Be the Composer of your CX Orchestra – S4 E2

Which is Your CX Priority: Satisfied Customers or Profit?

Tiffani Bova – Using CX as your Ultimate Growth Tool – S4 E1

McDonald’s Happy Meal Toys Come Under Fire

Space Is No Longer the Final Frontier, It’s the Next One

How to Calculate Survey Sample Size

12 Customer Experience Books to Add To Your Summer Reading List

James Dodkins – Doing Customer Experience Like an Actual, Real-life Rockstar – S3 E11

The Millennial Workforce Does Not Tolerate Bad EX

Jim Kalbach – Creating Value Through Mapping Experiences – S3 E10

Said Baaghil – Focus on Being Strikingly Different – S3 E9

Are Immersive Experiences the Future of Entertainment?

Denise Lee Yohn – Closing the Gap Between Brand Vision and Customer Expectations – S3 E8

Bad Experiences Aren’t Always The Problem for Companies

Adam Toporek – Customer Experience That Sticks – S3 E7

Dennis Wakabayashi – The Secret to C-Suite Centricity – S3 E6

David Fish – The Importance Of Actively Affecting Your Customers’ Experiences – S3 E5

GoT Scores Big on Season Premiere

Diane Magers – How the CXPA Created a Collaborative CX Community – S3 E4

Lyft Takes 3k e-Bikes Off the Streets of NYC, DC, and SF

Disney+: Available November 12th for $6.99 a Month

Amazon Has Thousands Around the Globe Listening to Alexa Requests

JetBlue Is Set to Cross the Pond in 2021

Matt Dixon – Why Reducing Effort Is The Secret to Retention – S3 E3

Marcus Cunha – Leading the World’s Best Marketing Research Program – S3 E2

Jay Baer- Creating Word of Mouth Advertising With Talk Triggers – S3 E1