Should the Chief Experience Officer Cease to Exist?

Megan Burns – Marriage Counseling the Customer-Brand Relationship – S7E13

Empathetic Artificial Intelligence: Next-Gen Tech for Scaling Empathy

David Sakamoto – CS Begins with Empathetic Project Planning – S7E12

Ben Labay – Create Malleable Teams With Data – S7E11

Clare Muscutt – How a Sisterhood of CX Rose from 2020 – S7E10

Sirte Pihlaja – Play Your Way to 3-Dimensional Thinking – S7E9

Scott McKain – Creating Iconic Distinction in CX – S7E8

Fabrice Martin – Give Analysts Superpowers with NLP – S7E7

deBBie akwara – Find Your Own Expression of CX – S7E6

Mark Hamill – Recognizing Excellence in Customer Centricity – S7E5

Mark McClure – Empathy Works With Companies, Too – S7E4

Robbie Kellman Baxter – Creating Highly Personalized Membership Experiences – S7E3

Ryan Mason – Identifying Pain Points to Carve Out Your Niche – S7E2

Michael Houlihan & Bonnie Harvey – Teaching Empathy Through Storytelling – S7E1

Flipping the Script with Mary Drumond – S6E5- Voices of CX: Off the Cuff

How the Ethics of AI Impacts Consumers Feat. Ramsay Brown – S6E4 – Voices of CX Podcast

Increase Engagement with Segmentation Feat. Hilary DeCamp – S6E3 – Voices of CX Podcast

Turn Stories Into Conversions – Feat. Melanie Deziel – S6E2 – Voices of CX

What Makes an Effective B2B Social Media Strategy? Featuring Chris Strub – S6E1 – Voices of CX

Gabe Larsen – When New Business is Scarce, Make Every Experience Count – S5E12

Becky Roemen – Contact Centers are Untapped CX Value Centers – S5E11

Brian Lamar – Survey Fatigue and How to Fix It – S5E10

Thales Teixeira – Products Don’t Disrupt Markets; Customers Do – S5E9

Brian Carlson – When Patient Experience Meets Quality of Care – S5E8

Dr. Gleb Tsipursky – Never Go With Your Gut – S5E7

Joe Pine – The Experience Economy is All About Time Well-Spent – S5E6

Hilary DeCamp – Optimizing Your Market Research for Modern Consumers – S5E5

Chris Strub – How to Leverage a One-Post Social Media Strategy – S5E4

Patricia Houston – Stop Shifting the Burden to Your Customers – S5E3