Author: Mary Drumond
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January 23, 2020
Customer Experience

Customer Experience: Exploring the Full Potential of CX

Mary Drumond
July 9, 2019
CX News

Space Is No Longer the Final Frontier, It’s the Next One

Mary Drumond
May 30, 2019
Employee Experience

The Millennial Workforce Does Not Tolerate Bad EX

Mary Drumond
April 15, 2019
CX News

Lyft Takes 3k e-Bikes Off the Streets of NYC, DC, and SF

Mary Drumond
April 12, 2019
CX NewsEntertainment

Disney+: Available November 12th for $6.99 a Month

Mary Drumond
April 11, 2019
CX News

Amazon Has Thousands Around the Globe Listening to Alexa Requests

Mary Drumond
April 11, 2019
CX News

JetBlue Is Set to Cross the Pond in 2021

Mary Drumond
March 25, 2019
CX News

Apple Braces for post-iPhone Revenue with Streaming and News+

Mary Drumond
March 19, 2019
CX News

Millennial Favorite Glossier is Wall Street’s Newest Unicorn

Mary Drumond
March 12, 2019
CX News

Is Harley-Davidson Planning to Take on Lime and Bird with their new E-bike?

Mary Drumond
March 1, 2019
CX News

Medallia Secures Round at $2.4B Valuation

Mary Drumond
February 28, 2019
CX News

Costco Beats Amazon in CSAT for Online Shopping

Mary Drumond
February 7, 2019
CX News

Spotify Acquires Gimlet and Anchor Signaling Push Towards Podcasting

Mary Drumond
January 31, 2019
CX News

Zara Changed Its Logo and the Internet Is Having a Field Day

Mary Drumond
January 10, 2019
Retail

Walmart Gears Up For Online Shopping Battle

Mary Drumond
December 13, 2018
Customer Experience

Customer Experience Trends 2019

Mary Drumond
September 26, 2018
CX News

SurveyMonkey IPOs Today in Industry Milestone

Mary Drumond
September 12, 2018
Retail

How Retail Is Reshaping Into Experiences

Mary Drumond