The Risks of Leaving Empathy Out of Your Strategy

M.M. LaFleur clothes are getting a Second Act

Instagram Live just got a little bigger

Tiktok steps up its monetization game with its Seller University

Xbox shows us how to learn from our mistakes

Signal and Telegram apps soar as WhatsApp alternatives

Roku might be giving Quibi’s content a second chance

Amazon Pharmacy: Amazon is getting into your medicine cabinet

Fleets Launch as Twitter’s Take on Stories

Instagram updates its homepage and users hate it

Hummer EV is changing Hummer’s image

OnZoom: Zoom’s new event ticketing app

Popshelf is no Dollar General

Travis Scott and McDonald’s Team Up

CX Glossary: A guide to Customer Experience terms

Spotify Proves You Listened to Your Favorite Artists First

“Ask Sam:” Walmart’s New Voice Assistant

AMC + Universal Strike a Deal — And Everyone Wins

Peacock Is a Streaming Service for the People

Lemonade Goes Public And Blows it Out of the Water

Walmart Converts Their Parking Lots to Drive-In Theaters

Twitter Launches New Voice Tweet Feature

Brands Take The 15% Pledge To Increase Inclusivity In the Industry

Companies Showing Genuine Empathy For the Black Lives Matter Movement

Watch Movies With Your Friends on Hulu

Swimsuit Company Pivots to Make Masks

Amazon’s Venture Into Luxury Is a Flop

The Art of the Pivot: How Big Companies Can Swerve Like Startups

Facebook Announces Free Virtual Storefronts on Platform

Twitter Employees Can Work From Home Forever